Payment Protection Program
& Travel Insurance
Last Updated: February 24, 2026
Cancellation Policy, PPP, and Trip Insurance
We offer two optional ways to help protect your travel plans: our Payment Protection Program (PPP) and Trip Insurance. They cover different things, and many travelers choose one or both depending on what peace of mind they want.
Standard Cancellation Policy (No PPP)
For all 3+ day tours:
- 90+ days before departure: Deposits are refundable
- 90 days before departure: Deposit becomes non-refundable
- 60–31 days before departure: 50% of all payments are non-refundable
- 30 days or less before departure:
100%
of all payments are non-refundable
Payment Protection Program (PPP)
What is PPP?
PPP is an optional program that allows you to cancel for any reason and receive a full refund of your Excite tour payments, as long as you cancel at least 24 hours prior to departure. PPP must be purchased within 10 days of making a deposit and is non-refundable.
What PPP covers
- Your non-refundable deposit
- All payments made toward your Excite Experiences' tour
- Cancellation for any reason up to 24 hours prior to departure
Important details
- PPP must be purchased within 10 days of placing your deposit
- PPP is non-refundable
- If the trip is within 24 hours of departure, all payments are non-refundable even with PPP
What PPP does not cover
PPP is not travel insurance and does not cover:
- Medical expenses
- Flight delays or airline cancellations outside of Excite Experiences
- Events or issues that occur during the trip
Trip Insurance through Tripmate
Trip Insurance helps protect you from unexpected situations such as covered medical issues, delays, missed connections, and baggage problems. We offer two plan levels: Basic and Deluxe.
Trip Insurance basics
- Trip Insurance is non-refundable
- It can be added up to 30 days before departure
- It must be paid at the time it’s added (we cannot bill it later)
What Trip Insurance may cover (for covered reasons)
Plan benefits vary, but coverage can include:
- Trip cancellation and interruption
- Missed connection and travel delay
- Medical expenses and emergency evacuation
- Baggage loss and baggage delay
- Accidental death and dismemberment
Basic vs Deluxe
- Deluxe has higher limits for travel delays and baggage
- Medical coverage difference
- Basic: Tripmate pays after your personal insurance (secondary)
- Deluxe: Tripmate acts as
primary medical coverage (up to plan limits)
Basic Plan
- Trip Cancellation (for a covered reason): Trip Cost
- Trip Interruption: 150% of Trip Cost
- Missed Connection: $750
- Travel Delay: $1,000 total / $200 per day
- Medical Expense: $50,000 (Secondary coverage)
- Medical Evacuation / Repatriation: $500,000
- Accidental Death / Dismemberment: $25,000
- Baggage & Personal Effects: $1,000
- Baggage Delay: $500 total / $250 per day
Deluxe Plan
- Trip Cancellation (for a covered reason): Trip Cost
- Trip Interruption: 150% of Trip Cost
- Missed Connection: $1,500
- Travel Delay: $4,200 total / $300 per day
- Medical Expense: $50,000 (Primary coverage)
- Medical Evacuation / Repatriation: $500,000
- Accidental Death / Dismemberment: $25,000
- Baggage & Personal Effects: $1,500
- Baggage Delay: $750 total / $250 per day
Can I buy both PPP and Trip Insurance?
Yes. PPP and Trip Insurance cover different situations, and you may choose to purchase one or both.
- Choose PPP if you want the ability to cancel for any reason (up to 24 hours before departure) and receive a refund of your Excite payments.
- Choose Trip Insurance if you want coverage for covered events like medical issues, travel delays, missed connections, or baggage problems.
Need help deciding?
Our team is happy to walk you through the options so you can choose what best fits your trip.
If you have any questions, concerns, or privacy requests, please contact us at:
Excite Experiences
3121 Joann Ave
Bellevue, NE, United States, 68123
info@excitemytravel.com